FAQ

When will my order be processed?

Once your order has been placed we will begin processing within 1-3 days of receiving your order.

Will I receive a confirmation email?

Yes! You will receive a confirmation email after your purchase.

What is the returns policy?

We hope you love your Sonic Strap - but if on the rare occasion your order arrives faulty or you have any issues with your Sonic Strap, please contact us and we will not hesitate to resolve any problems for you.

How does your 100% Money Back Guarantee work?

We offer a 100% Money Back Guarantee on all orders because we truly believe in the amazing quality of our straps, and we know you'll love playing guitar while wearing it! However, if for any reason you're not happy, just let us know within 30 days of delivery. We'll send you the details for you to return the strap to us and once received, we'll process a full refund.

How long does shipping take?

On average, it takes 7-14 business days from the date of dispatch from our warehouse. However, delivery can sometimes take longer depending on your location and other factors outside of our control.

Do you provide a tracking link?

Yes, all our orders include tracked shipping. Once there is a tracking link available, it will be sent over to your email inbox.

Do you ship worldwide?

Yes! We are proud to offer shipping options to all our customers around the world.